Privacy Policy

Effective Date: September 19, 2026

Plug N Pros ("we," "us," or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you interact with us, including through our websites, subdomains, online forms and quizzes, advertisements, business listings, telephone calls, consultations, estimates, installations, service appointments, and other communications.

Our website is currently operated for customers in Florida.

By submitting information to Plug N Pros, using our website, requesting information or services, communicating with us, or otherwise interacting with us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

• Name and contact information;
• Telephone number;
• Email address;
• Service, installation, or property address;
• ZIP code and geographic information;
• Information about your electric vehicle, EV charger, or charging needs;
• Information about your electrical system, electrical panel, wiring, utility service, or property;
• Information about the requested installation or other services;
• Photos, documents, or other information you voluntarily provide;
• Information provided during telephone calls, text messages, emails, consultations, estimates, or in-person interactions;
• Information necessary to schedule, evaluate, quote, provide, maintain, or support services;
• Information relating to warranties, service history, installation records, and customer communications; and
• Technical information that may become available through our websites or digital services, such as IP address, browser type, device information, website activity, cookies, and similar technologies, when such technologies are implemented.

We do not require an email address for every inquiry. A telephone number may be required where necessary to respond to an inquiry, schedule services, or communicate with you.

You should not provide sensitive personal information that is unnecessary for your service request.

2. How We Use Personal Information

We may use personal information for legitimate business and service purposes, including to:

• Respond to inquiries and requests;
• Contact you regarding EV charger installations and related services;
• Schedule, confirm, reschedule, or update appointments;
• Prepare estimates, proposals, assessments, or recommendations;
• Evaluate your property or project requirements;
• Determine whether additional electrical, construction, permitting, financing, or other services may be relevant to your project;
• Coordinate installation, maintenance, warranty, repair, or other services;
• Communicate with you regarding your project, account, equipment, warranty, or service history;
• Provide customer support;
• Process and maintain business and service records;
• Prevent fraud, misuse, or unauthorized activity;
• Improve our services, website, customer experience, and business operations;
• Conduct internal analysis and business planning;
• Send promotional and marketing communications where permitted and where applicable consent has been obtained;
• Provide information about services, products, promotions, or opportunities that may be relevant to you;
• Communicate with you regarding products or services offered by other businesses where you have provided the applicable consent;
• Facilitate introductions or referrals to third-party service providers when we believe their services may be relevant to your project;
• Comply with applicable law, legal obligations, regulatory requirements, or lawful requests; and
• Exercise, establish, or defend our legal rights and protect our business, customers, personnel, contractors, and property.

3. Service Recommendations and Related Services

An EV charger installation may reveal or require additional work, including electrical-panel upgrades, wiring modifications, permitting, load-management solutions, electrical repairs, or other related services.

Where we reasonably believe that another service may be relevant to your project, we may provide your information to an appropriate contractor, service provider, or business partner so that the provider can contact you regarding the relevant service.

For example, if an evaluation indicates that your electrical panel may require an upgrade before an EV charger can safely or appropriately be installed, we may share relevant contact and project information with an independent electrical contractor who can discuss that work with you.

The involvement of another company does not necessarily mean that Plug N Pros is performing, supervising, warranting, or guaranteeing that company's services.

Third-party providers may have their own terms, privacy policies, warranties, licenses, and business practices. You are responsible for evaluating and contracting with third-party providers separately unless otherwise expressly agreed in writing.

4. Sharing Personal Information

We may share personal information with categories of recipients that are reasonably necessary for the purposes described in this Privacy Policy.

These may include:

• Installation contractors and subcontractors;
• Electricians and electrical contractors;
• Contractors providing related home or property services;
• Equipment manufacturers and distributors;
• Financing or payment-related providers;
• Permitting or inspection-related parties;
• Technology, hosting, communications, CRM, scheduling, and administrative service providers;
• Marketing and advertising service providers;
• Professional advisors and consultants;
• Legal, accounting, insurance, and compliance providers;
• Government authorities or other parties when required or permitted by law; and
• Other business partners or service providers whose services may reasonably relate to your inquiry, project, property, or requested services.

We do not intend to engage in indiscriminate or bulk disclosure of customer information. Information is generally shared when we reasonably determine that disclosure is relevant to providing, evaluating, facilitating, supporting, or offering services or otherwise operating our business.

5. Business Relationships and Referral Compensation

Plug N Pros may maintain commercial relationships with contractors, service providers, and other businesses.

In some circumstances, Plug N Pros may receive compensation, a referral fee, marketing benefit, service credit, or other business benefit when a customer is referred to or connected with another company.

Such an arrangement does not necessarily change the price you pay for Plug N Pros's services.

We do not represent that every third-party recommendation is made without a commercial relationship. Where appropriate, you should independently evaluate the provider, proposed work, pricing, licensing, insurance, warranties, and other terms before purchasing services.

6. Marketing Communications

Where permitted by applicable law and where the appropriate consent has been obtained, Plug N Pros may send or initiate marketing communications by:

• Telephone call;
• Text message or SMS;
• Email;
• Other electronic communications; or
• Other communication methods that become available.

Marketing communications may include information about Plug N Pros services, promotions, products, related services, special offers, follow-up opportunities, and other commercial communications.

Marketing communications may continue after completion, cancellation, or expiration of a service request unless you opt out.

You may request that Plug N Pros stop sending marketing communications. We will process applicable opt-out requests in accordance with applicable law.

Opting out of marketing communications does not prevent us from sending communications that are reasonably necessary to complete or administer a transaction, service request, warranty, safety matter, legal obligation, or other existing business relationship.

7. Communications on Behalf of Other Businesses

Where you have provided applicable consent, Plug N Pros may contact you on behalf of another business regarding products or services that may be relevant to your interests, property, project, or prior inquiry.

For example, you may separately consent to receive information concerning electrical, home-improvement, financing, energy, or other related services offered by third parties.

Where your information has already been shared with another business in accordance with applicable consent or other lawful basis, that business may communicate with you subject to its own privacy policy and applicable legal obligations.

A request to stop marketing communications from Plug N Pros does not necessarily constitute a request to stop communications from an independent third party that has separately received your information or obtained its own lawful basis to communicate with you.

8. Information Obtained During Communications

Information may be collected not only through online forms but also during:

• Telephone conversations;
• Text-message conversations;
• Emails;
• In-person consultations;
• Site visits;
• Installation appointments;
• Estimates and proposals;
• Customer-service interactions; and
• Other communications with Plug N Pros or persons acting on our behalf.

Information obtained through these channels may be combined with information previously provided by you.

9. Cookies, Analytics, Advertising, and Similar Technologies

Our current website may not use every technology described in this section. As our digital operations develop, we may use cookies, analytics services, advertising technologies, conversion tracking, pixels, tags, CRM integrations, call-tracking technologies, or similar tools.

These technologies may allow us or our service providers to understand website usage, measure advertising performance, improve our services, remember preferences, identify conversions, or deliver relevant advertising.

If these technologies are implemented, information collected through them may be subject to the applicable terms and privacy practices of the technology provider.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide or evaluate services;
• Maintain customer and business records;
• Maintain warranty and installation records;
• Address service issues, disputes, claims, or legal matters;
• Establish, exercise, or defend legal rights;
• Comply with legal, regulatory, accounting, insurance, and tax obligations; and
• Maintain appropriate business records.

If no equipment or service was ultimately provided, we may delete information when it is no longer reasonably necessary for legitimate business, legal, security, or compliance purposes.

Where equipment or services have been provided, we may retain relevant information for warranty administration, service history, safety, responsibility, insurance, dispute resolution, and other legitimate business purposes.

We do not promise that every record will be deleted immediately upon request.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic communication system, database, or method of transmission can be guaranteed to be completely secure.

You understand that transmission of information through the Internet, telephone, text message, email, or other electronic communication methods carries inherent risks.

12. Data Sales and Other Transfers

Plug N Pros does not intend to operate as a business that sells customer information as its primary business model.

However, depending on the circumstances, a transfer, disclosure, referral, or other sharing of information may constitute a "sale," "sharing," or other regulated transfer under applicable privacy law, even where we do not characterize the transaction as selling personal information.

Where applicable law gives you a right to opt out of a particular type of sale, sharing, targeted advertising, or other processing, you may exercise that right using the methods described in this Privacy Policy.

13. Your Privacy Choices and Rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including the ability to request:

• Access to certain personal information we maintain about you;
• Information concerning how your personal information is used or disclosed;
• Correction of inaccurate personal information;
• Deletion of certain personal information;
• Opt-out of certain marketing communications;
• Opt-out of certain sales, sharing, targeted advertising, or other processing where applicable; and
• Other rights provided by applicable law.

To make a privacy-related request, contact:

Plug N Pros
Email: live@treymaddox.com

We may need to verify your identity before fulfilling certain requests.

Some requests may be subject to exceptions or limitations under applicable law. For example, we may retain information that is reasonably necessary for warranty administration, safety, legal claims, contractual obligations, accounting, fraud prevention, regulatory compliance, or other lawful purposes.

14. Marketing Opt-Out

You may request to stop receiving marketing communications from Plug N Pros by contacting us at live@treymaddox.com or by using the applicable unsubscribe, STOP, or other opt-out mechanism included in the communication.

If you opt out of one communication channel, we may continue to communicate through another channel where legally permitted and where you have not opted out of that channel.

Where required by law, we will honor applicable revocation and opt-out requests within the required time period.

15. Third-Party Websites and Services

Our website, advertisements, communications, or services may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or businesses.

When you interact directly with another business, that business may collect and process your information under its own privacy policy.

16. Children's Privacy

Our services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly request or intentionally collect personal information from children under 13 for the purpose of providing our services.

If you believe that a child has provided personal information to us, please contact us so that we can review and address the situation.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, legal requirements, or privacy practices.

When we make material changes, we may update the Effective Date and, where appropriate, provide additional notice.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns, privacy requests, or complaints regarding this Privacy Policy or our handling of personal information, contact:

Plug N Pros
Email: live@treymaddox.com

Website: plugnpros.com